Refund & Cancellation Policy

Physical products

• Standard (non-personalized) items: return within 30 days of delivery for a full refund if unused and in original condition. Return shipping is paid by the customer unless the item is faulty.
• Personalized or custom-printed items: not returnable once production starts, except for defects or errors on our side.
• Defective or damaged items: contact us within 14 days of delivery with a photo, and we'll replace or refund at no cost.
• Activated items can still be returned if defective; the link is released when the return is processed.

Subscriptions

• Cancel any time from your account. You keep paid features until the end of the current billing period.
• We don't refund partial periods, except where required by law.
• If you were charged in error, contact us within 30 days for a full refund.

Order cancellations

You can cancel an order for a full refund before it ships (or, for personalized items, before production starts).

How refunds are paid

Approved refunds go back to the original payment method within 5–10 business days.

Contact

Email tapnestus@gmail.com with your order number. Returns address: Virginia, USA.